Privacy Policy

About this policy

This is a privacy policy notice. It serves as an informative guide on how Grobsol collects and processes personal data whenever you visit our eCommerce store /platform/ website. You will therefore get answers to what we do with your data, how we keep it, and the rights and privileges to your personal information.

Who we are

Grobsol, registered as ‘Grobsol Technical Solutions Ltd’ is a leading organization dealing with Water Treatment/Purification, Smart Vending Equipments, Automation, Solar and Training in the various areas we pride expertise in. Our platform “https://grobsoltechnical.com” therefore, reflects an ecommerce store or shop where customers can order items, pay and in turn we deliver to them. Packing and shipment of items is managed by Grobsol. The organisation ‘Grobsol’ or in this case ‘Grobsoltechnical .com’ is the ultimate data controller as far as data collection on ‘our’ (this) website is concerned.

The data we collect about you

We usually collect personal data ranging from

  • Name
  • Contact details
  • Email, and
  • Addresses  (demographic information)
  • Preferred payment methods/information

Noteworthy, through our newsletter or contact forms, we collect data for marketing purposes. As an organization, we perform digital marketing, especially through email and SMS marketing. Thus, personal data collected may be transferred to the marketing department or marketing partners to send targeted offers. 

Remember, some information is collected from third party organisations such as google analytics, payment gateway providers (example when a client makes payment), and social media details (when you reach us via social media). Nevertheless, Grobsol strives to be as open and transparent as possible. We have a responsibility to keep/store your personal information securely and without any unauthorised access. By maintaining your information, we are able to offer and guarantee you personalised experiences and information. Users, clients or customers can opt out from receiving this personification anytime. Alternatively, you can adjust your preferences by sending an email to info@grobsoltechnical.com.

Cookies and tracking

We use cookies on our platform. A cookie reflects a very small fike usually placed on your electronic or digital device (in this case ‘computer’ ‘tablet’ or ‘mobile phone’) if you agree. The purpose of this is to help distinguish you from other users. Precisely, cookies benefit you with enhanced browsing experience whenever you visit our online platform/store/shop/ or website. Cookies are managed by third parties – specifically Google. 

We have configured and allowed Google Analytics for user tracking and traffic information ONLY. We also confirm and reaffirm our commitment to the adherence of General Data Protection Regulation (GDPR) and other relevant data protection laws outlined or applicable within the European Union.

We are also aware of the various strict and legal-abiding laws such as the California Consumer Privacy Act (CCPA) and other relevant California privacy laws that we are committed to comply with – We respect and comply to this!

How We Use Your Personal Data

All the above is collected during order placement to allow us to serve you , our esteemed customer. In other words, we collect the personal information for individual or customer identification and secondly, to enable us to offer tailored products and services. WE WILL ALSO USE YOUR DATA TO: 

  • Register you as a new customer
  • Process and deliver your orders.
  • Manage your relationship with us.
  • Enable you to participate in promotions, competitions and surveys.
  • Improving our website, applications, products and services through information and feedback you give us.
  • Recommend/advertise products or services which may be of interest to you.
  • Enable you to access certain products and services offered by Grobsol
  • Comply with our legal obligations, including verifying your identity where necessary.
  • Detecting fraud.

Legal basis for the processing of Personal Data

We only utilize your data after we have consent from you. Upon sharing your data in orders and enquiries, you give us consent to communicate to you and identify you with the same information. Therefore, WE ONLY PROCESS YOUR DATA WHERE WE HAVE LEGAL BASIS TO DO SO. The reason as to why we gain data from you, or the reason as to why you share your personal data in the first place,  may serve as a legal basis. Essentially, in almost every case, the legal basis include;

  • Consent
  • Legitimate business interest
  • Performance of a b2b or b2c contract
  • Compliance with the law including GDPR Compliance.

Sharing Your Personal Data

In some instances, we might be compelled to share personal data to third parties for;

  • Sale or delivery of a product or service
  • To allow our partners or third parties to execute specific delegated functions. 
  • Business transfers – such as when we buy other business or service enterprises. 
  • fraud detection – we may share with fraud protection agencies to mitigate risks. 

NOTE: Whenever we share personal data with third parties, we:

  • Strictly require them to agree to use your data in accordance with the terms of this Privacy, failure to which we can pursue legal actions. 
  • Strictly require them NOT to use your data for their own purposes but ONLY as specified in this policy agreement. 

The rules apply if we transfer your data internationally – where business and transactional needs arise.

Data Retention

We retain your data for as long as you allow us to do so. E.g For as long as you continue being our customer, or partner. Similarly, we cease retaining your data for as long as you advise us to do so – Here, you may freely decide to terminate our relationship with you, or you may change your preferences on data privacy. Write to us via email provided in this policy.

Data Security

We have put strict security measures in place to protect your data and guarantee you optimal privacy. This includes malware protection softwares to keep your information safe. 

Your Legal Rights

We have no intention of mis-utilizing your personal information. More so, we commit to maintaining correct and accurate data. Should your personal information change, kindly inform us. 

All in all, you have the right to request access or request permanent deletion of your personal data. 

Please read our Terms and Conditions (T & C) that apply to all customers or partners dealing with Grobsol Technical Solutions Ltd.