Terms & Conditions

The seller

Grobsol Technical Solutions is the only seller in this platform. 

Payments

You must make payments in the order or quote statement to the respective bank details or MPESA account using TILL or PAY BILL provided. If you erroneously make payment to other parties, WE ARE NOT obliged to follow to refund or follow up on your behalf. We will not take any responsibility for your mistakes. However, an erroneous payment to our accounts will be refunded in full after 30 days of receiving your notice or alert. 

Return Policy

Return or refunds on goods purchased must be made within 12 days after order completion. Order completion means you ordered, paid, we delivered and you accepted delivery. After the 16 days are over, we can only rectify the mistakes in your product or service rendered. 

Refund Policy (on purchased products or services)

NOTE: This applies to purchased products or services via this website. We accept refunds and issue refunds in 30 days. However, the customer must give valid reasons which may include; wrong service or product, faulty item. If a product fails, we have a right to the opportunity to rectify the mistake. In such cases, the customer will be given 6 warranty. 

Please read our Privacy Policy Statement.